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Cooperative financial network launches Alexa skill for voice banking

“Digital voice recognition is growing in popularity and the technology has evolved into a market-ready application. The new voice skill – part of our omnichannel strategy – gives our customers another means of getting in touch with their bank. The voice service allows them to contact their local cooperative bank and receive information irrespective of office hours and without the need to type,” says Dr. Andreas Martin, Member of the Board of Managing Directors of the National Association of German Cooperative Banks (BVR). Following a decision by its committees, the BVR joined forces with internet service provider VR-NetWorld, part of the cooperative financial network, to develop and launch the Alexa service. “I believe that voice services will revolutionize the interaction between banks and their customers,” says Alexander Doukas, Managing Director of VR-NetWorld. “The Alexa skill is our first opportunity to gain experience with this new digital customer contact channel. We will systematically expand the voice channel into a new service and sales channel and help the Volksbanken Raiffeisenbanken to use the offerings of their partners in the cooperative financial network to showcase their local expertise,” Doukas adds. 


Press contact at BVR:      
Melanie Schmergal 
Tel: +49 (0)30 2021 1300     


Press contact at VR-NetWorld:
Judith Rasten
Tel. 0228 / 684 92 06

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Bundesverband der deutschen Volksbanken und Raiffeisenbanken e.V. (BVR)
Bundesverband der deutschen Volksbanken und Raiffeisenbanken e.V. (BVR)
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BVR - May 2, 2018, 11:50:00 AM


Cooperative financial network launches Alexa skill for voice banking

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